GUIDE
From your shopping to the arrival. We arranged the timeline as following “Shopping Guide” and “Q&A”.
Please check according to your current situation.
＊The contents described here are for this website (http://en.tadakura.com) only.
For a shopping guide for TADAKURA@iichi (domestic sales only) operated by TADAKURA, please check the webpage.
For a guide for the pottery repair service "TADAKURA－EMURA Tadahiko" (domestic sales only) operated by TADAKURA,
please check the TSUGU TSUGU webpage.
● Product types are KANSHITSU and premium. Please check each page for details.
●Please note that there are some cases that the contents and prices of the products might be changed.
●Please note that the product photos might be different from the actual product color.
● All products are made by hand. Please note that the color, pattern, shape, and size may vary slightly.
*Quantity of Purchases
【KANSHITSU】【premium】
All sculptures are one-of-a-kind. Therefore they will be sold as soon as purchases are confirmed.
The sales areas are as follows. Please be sure to confirm.
[In Japan] (domestic customer)
Whole area
[Overseas]
The sales areas are listed in the "EMS countries and Areas" by Japan Post. Please check this list.
*Please select your country/area when you are on the "My Cart" and "Shipping Details" page.
*If you cannot find your area, please contact us.
Payment Amount = Product Price (consumption tax included) + Shipping Charge
1. Credit Card/Debit Card Payment (using Stripe/ PayPal/ Alipay system)
2. Convenience Store Payment (using domestic only/ GMO epsilon system)
3. Bank Transfer(for premium only/ using Japan Post Bank)
＊Acceptable credit cards: Visa/ MasterCard/ JCB/ American Express
＊In the case of shopping used by credit card or debit card, customers are available for the payment system by either Stripe/ PayPal/ Alipay.
＊In shopping by cash (for domestic customers), customers are available for the convenience store payment (via GMO Epsilon).
＊For the customers using convenience store payment (in Japan), please be sure to pay within 5 days after placing the order., please be sure to pay within 5 days after placing the order. You can pay any of Lawson, FamilyMart, Seicomart or MINI STOP. Please click each brand name to check the payment method.
* Please check here for Stripe.
* Please check here for GMO Epsilon.
* Please check here for PayPal.
* Please check here for Alipay.
Please note that customers are responsible for shipping charges.
【KANSHITSU】
1. In Japan: Sculpture will be sent by Yu-Pack (Japan Post) for 1,000 JPY.
2. Overseas: Depending on the weight, the sculpture will be sent by EMS (check the price here).
However, the purchase is limited to the EMS delivery countries listed in this list.
【premium】
Please pay the following as the shipping charge.
●KANSHITSU Premium
＊The delivery company will be adjusted according to the shape of the work. We will contact you as soon as it is confirmed.
＊Please check either of S/M/L at the end of each caption of the gallery on the KANSHITSU premium page.
Japan(flat/ per an artwork) (S)3,000JPY (M)4,500JPY (L)6,000JPY
Overseas(flat/ per an artwork) (S)7,000JPY (M)8,500JPY (L)10,000JPY
●For customers considering the purchase of 6 or more items per one type of komadotabi or shimashima.
Japan: 500 JPY (flat/sent by Yu-Pack)
Overseas: 2,000 JPY (flat/sent by EMS)
●Art Consulting (Request for Making)
It depends on the size of the artwork.
H×W×D（cm）―height×wide×depth
(S)Works with a total of H+W+D is less than 150 cm
(M)Works with a total of H+W+D is between 150 and 250 cm
(L)Works with a total of H+W+D is 250 cm or more
Japan(flat/ per an artwork) (S)3,000JPY (M)4,500JPY (L)6,000JPY
Overseas(flat/ per an artwork) (S)7,000JPY (M)8,500JPY (L)10,000JPY
＊The delivery company will be adjusted according to the shape of the work. We will contact you as soon as it is confirmed.
●Request for Writing
Japan: Free
Overseas: Free
1. Select Products and Put in a Shopping Cart
[Please select one of the following. ]
【Add to Cart】
Click the "Add to Cart" button on each product page.
The selected products will be put once in My Cart.
★To the Customers who Wish to Gift Wrapping (free):
Select "Add to Cart" and fill in "Gift Wrapping" in "Add a Note" in the lower left of the My Cart.
・Products placed in My Cart can be freely changed or deleted.
・To continue shopping, click [Continue Shopping] to return to the web page.
・Please click [Check Out] when you have decided which products to purchase. Proceed to the [Customer Information Input] page.
【Buy Now】
Click "Buy Now" on each product page to go directly to the [Check Out] page.
2. Enter shipping Details
[Please check if you are a member/first-time customer. ]
【Member's Customer】
(1) Please log in by entering your email address and password in advance.
＊Location of member login screen: Members can log in from the [Member page] at the bottom of each page.
(2) Customer information will be automatically filled in when you are logged in. Please check again. Also, correct if necessary.
(3) After confirming that the entered details are correct, click [Continue]. Go to the [Delivery Method] page.
＊Attention:
・In the "Address" column, please check your area/country correctly.
・In the "Address" column, please input the address in detail (including the building name) except for the "city".
(Example: △△ Building □□floor, ○Ave., ... )
【First-Time Customers】 (For those who have not registered as members)
(1) Please enter your information appropriately in each entry form.
(2) After confirming that the entered details are correct, click [Continue]. Go to the [Delivery Method] page.
＊Attention:
・In the "Address" column, please check your area/country correctly.
・In the "Address" column, please input the address in detail (including the building name) except for the "city".
(Example: △△ Building □□floor, ○Ave., ... )
★Registration Method
By registering as a member, information including your address will be automatically entered from the next time, and you can use this shop more easily.
Also, you can manage "My Orders", "My Wishlist", "My Wallet", and "My Addresses".
Please check the following and register from the login screen if you want to register as a member.
(＊Shopping is also available without registering as a member.)
＊Location of the member login screen
Members can log in from the [Member page] at the bottom of each page.
＊Type of information for login
Your Email Address/Google Account/Facebook Account
You can choose either of the above.
Our Privacy Policy will properly manage ＊Registered information.
3. Confirmation of Delivery Method
(1) As described in "4. Shipping Method and Charge", the appropriate shipping method will be displayed according to the purchased product.
(2) After confirming, click [Continue]. Go to the [Payment] page.
4. Confirmation of Payment
(1) Please choose from the payment methods displayed. For details, see "3. Payment".
(2) If the billing address is different, please uncheck "Same as Shipping Address" and fill in the appropriate details.
(3) After confirming, click [Continue]. Go to the [Review&Place Order] page.
5. Confirmation of Order Details
(1) The details of your order will be displayed. Be sure to check all products or items.
(2) Click [Place Order]. Your shopping is now complete.
(3) [Order Confirmation Email] will be automatically sent to you from TADAKURA. When the products are shipped, [Shipping Completion Email] will be automatically sent to you. Please keep these emails certainly.
＊ Also, if we have any message to the customers, we will contact the registered email address.
【KANSHITSU】 It will be shipped within 7-14 business days after the order is confirmed. In case of a delay, we will contact you separately.
【Premium】 Confirmed according to the order contents. The target is approximately one month to one year.
For shipping timing (normal to late), please check the business day calendar.
[Cancellation]
You can cancel within 24 hours after the order confirmation first email arrives (the customer will be responsible for the fee).
[Returned Items]
Items can be returned within 3 days of receiving them, and only if the products and all of the packaging materials are maintained as they are. In that case, please contact us. However, you will be responsible for the return fee and shipping charge.
Please refer to the enclosed manual for details, including maintaining the works (products). If you have any questions, please contact us through the inquiry form.
Please contact us from this inquiry form.
More details are recorded on the Specified Commercial Transactions Act page. Please check it.
1. About Visiting the Website
Q1-1. Is the browsing website charged? Is it necessary for me to register as a member?
A1-1. There is no cost for browsing. If you want to know the membership registration, please check here.
Q1-2. Is personal information related to browsing protected?
A1-2. Privacy regarding browsing is properly managed according to our Privacy Policy.
Q1-3. Do I have a chance to see the real work?
A1-3. Basically, you can see the work only by the images posted in the online gallery. If there is an opportunity such as an exhibition, we will inform you on the website.
Q1-4. Where is the login page for members?
A1-4. Members can log in from the [Member page] at the bottom of each page.
2. Meet Your Favorite Products
Q2-1. I want to ask a little more about the work. What should I do?
A2-1. Please contact us through the inquiry form.
Q2-2. Do I have a chance to see the real work?
A2-2. Basically, you can see the work only by the images posted in the online gallery. If there is an opportunity such as an exhibition, we will inform you on the website.
Q2-3. Can I request an original work?
A2-3. Orders for original products are the premium service. Please check here for more details.
Q2-4. Is it possible to purchase from overseas?
A2-4. The customers in this listed area can purchase.
Q2-5. Where is the login page for members?
A2-5. Members can log in from the [Member page] at the bottom of each page.
3. Getting the Product
Q3-1. Is member registration required for purchase?
A3-1. You can purchase without membership registration. If you want to register as a member, please check here.
Q3-2. Do I need a credit card to purchase?
A3-2. Mainly you can use as the payments by credit card. Convenience Store Payment is available only in Japan (Besides, Japan Post Bank Transfer is also available only for premium customers). For details, please check here.
Q3-3. I want to ask a little more about the work. What should I do?
A3-3. Please contact us through the inquiry form.
Q3-4. Can I reserve the products in advance?
A3-4. We don't have a reservation system for shopping.
Q3-5. Do you have a chance to see the real products?
A3-5. Basically, you can see the work only by the images posted in the online gallery. If there is an opportunity such as an exhibition, we will inform you on the website.
Q3-6. Is it possible to purchase from overseas?
A3-6. The customers in this listed area can purchase.
Q3-7. Where is the login page for members?
A3-7. Members can log in from the [Member page] at the bottom of each page.
4. Telling the Information for the Purchase
Q4-1. Can I skip the next registration once I enter it?
A4-1. You can skip the next entry by registering as a member. For details, please check here.
Q4-2. What about the viewpoint is our entered personal information protected? Is the system safety?
A4-2. Please check our Privacy Policy.
Q4-3. I want to inform you of supplementary matters in advance. What should I do?
A4-3. Please contact us via the inquiry form. Or, you can fill them in the "Add a note" column on the "My Cart" page.
5. Payment and Ordering
Q5-1. Do I need a credit card?
A5-1. Mainly you can use as the payments by credit card. Convenience Store Payment is available only in Japan (Besides, Japan Post Bank Transfer is also available only for the premium customers). For details, please check here.
Q5-2. Can I pay by cash on delivery?
A5-2. We do not support payment by cash on delivery.
Q5-3. Is membership registration required for purchase?
A5-3. You can purchase without membership registration. If you want to register as a member, please check here.
Q5-4. Is there a shipping charge?
A5-4. A separate shipping charge is required. Please check here for details.
Q5-5. Is it possible to purchase from overseas?
A5-5. The customers in this listed area can purchase.
Q5-6. Is the price, including tax?
A5-6. All prices are inclusive of consumption tax in Japan.
Q5-7. Is the price notation only Japanese Yen (JPY)?
A5-7. Only the Japanese Yen(JPY) is displayed. Please check the rate when you purchase.
Q5-8. Do you have a tax free shopping system?
A5-8. We do not support a tax-free shopping system.
Q5-9. Can I specify a delivery company?
A5-9. It is not possible to specify because it will be outsourced to the shipping company specified by TADAKURA. Please check here.
Q5-10. In the case that I choose the convenience store payment, when should I pay? (* For domestic customers only)
A5-10. As soon as you receive the order confirmation email, please pay in advance (within 5 days after the order confirmation) at the convenience store. After payment, we will prepare for shipment. Please check here for the convenience store payment method.
Q5-11. An error occurred on my computer when I pressed the [Place Order] button. Can you check if there is a problem?
A5-11. Please contact us through the inquiry form.
Q5-12. I found an error in the input after pressing the [Place Order] button. What should I do?
A5-12. Please contact us immediately via the inquiry form. It can be changed depending on the situation before shipment preparation.
Q5-13. I want to cancel.
A5-13. You can cancel within 24 hours after the order confirmation first email arrives (the customer is responsible for the fee). Please check here.
Q5-14. Do you have a delivery note and receipt?
A5-14. We will send the delivery note and receipt for all purchased items in the package. Please use them.
Q5-15. Please tell me about the warranty.
A5-15. We offer free repair for 3 years (additional shipping charge will be required) to all of our products. Please check here for requests for defective products and repairs.
6. Message to You
Q6-1. The email contents are incorrect. What should I do?
A6-1. Please contact us immediately by the inquiry form.
Q6-2. Is it necessary to reply to the email?
A6-2. No need to reply.
Q6-3. I changed my email address. What should I do?
A6-3. If you change your email address, please be sure to contact us through the inquiry form.
Q6-4. I want to cancel.
A6-4. Cancellation is possible within 24 hours after the arrival of the order confirmation first email (the customer is responsible for the fee). For returns after arrival, please check here.
Q6-5. I didn't receive the email.
A6-5. First, please check your email settings. If there are no problems with the settings or others, your entered email address may be incorrect when confirming the purchase. If you have this probability, please contact us through the inquiry form.
Q6-6. If I order on a non-business day, is the message delivery delayed?
A6-6. On the non-business day, we will try to respond as soon as possible, but the contact will be delayed. Please check the business calendar.
Q6-7. I'm worried about virus measures when packaging.
A6-7. As part of measures against COVID-19, alcohol disinfection is performed at the time of packaging.
7. Receiving Message Again｜Ready for Shipment
Q7-1. I am worried about anti-virus measures when packaging.
A7-1. As part of measures against COVID-19, alcohol disinfection is performed at the time of packaging.
Q7-2. The email content is incorrect. What should I do?
A7-2. Please contact us immediately by the inquiry form.
Q7-3. Is it necessary to reply to the email?
A7-3. No need to reply.
Q7-4. I want to cancel.
A7-4. You can cancel your order within 24 hours after the order confirmation the first email arrives. For returns after arrival, please check here.
Q7-5. When will it be shipped?
A7-5. KANSHITSU will be shipped within 7-14 business days (1 week to 2 weeks) after the order is confirmed (We will contact you separately). Premium products will vary depending on the product and its circumstances, but it is approximately one month to one year. Please check the business calendar for shipping timing (normal or late).
Q7-6. I didn't receive the email.
A7-6. If the response is delayed due to TADAKURA, we will contact you separately. If something has changed on the customer side, such as a change of e-mail address or deterioration of radio wave condition during the shopping period, please be sure to contact us from the inquiry form.
Q7-7. I changed my email address. What should I do?
A7-7. If you change your email address, please be sure to contact us via the inquiry form.
8. Brought to You
Q8-1. I changed my address. What should I do?
A8-1. Please respond as soon as possible, such as submitting a transfer notification. Please note that the shipping charge will not be refunded if the ordered product is not delivered due to some reasons.
Q8-2. I want to cancel.
A8-2. Cancellations cannot be made after shipment. For returns after arrival, please check here.
Q8-3. I ordered komadotabi and shimashima simultaneously, so I'd like to have a single package.
Q8-4. Is there insurance related to delivery?
A8-4. For domestic shipping, insurance may be applied only to premium products. Other komadotabi, shimashima, and KANSHITSU are not covered by insurance. For overseas shipments, insurance will be applied according to the purchase price.
Q8-5. How long does it take to be delivered and received?
A8-5. It depends on each shipping method. Also, international shipping will vary depending on the situation and weather in each country. For details, please check here and each company's website.
9. the Product Arrives
Q9-1. What should I do if the product is broken?
A9-1. Please check here and contact through the inquiry form immediately.
Q9-2. The actual product looks different from what I had imagined, so I would like to return it.
A9-2. For returns, please check here.
Q9-3. I can see some scratches on work. What should I do?
A9-3. Please check here and contact via the inquiry form immediately. We will make a judgment based on photographs or other references. Please note that the texture of the work may look like scratches.
Q9-4. I am worried about anti-virus measures when packaging.
A9-4. As part of measures against COVID-19, alcohol disinfection is performed at the time of packaging.
10. Checking Attached Documents
Q10-1. The instruction manual, delivery note, and receipt are not included.
A10-1. Please contact us via the inquiry form.
Q10-2. I want to ask you a little more about the information in the manual.
A10-2. Please contact us via the inquiry form.
Q10-3. Please tell me about the warranty.
A10-3. We offer free repair for 3 years (additional shipping charge will be required) in all artworks purchased at TADAKURA. After 3 years, We accept repairs for a fee. Please check here for requests for defective products and repairs.
11. Enjoying the Artworks
Q11-1. How the condition is it better to set?
A11-1. It is best to set by your consideration according to the material properties, and we think better to keep each product in a comfortable and un-extreme temperature and humidity condition like a living room or bedroom in general.
Q11-2. Is it okay to set the work outdoors?
A11-2. All works are made for viewing purposes indoors (an environment similar to a living room, etc.) not to be installed outdoors. Please enjoy them in an environment suitable for the characteristics of the material.
Q11-3. The KANSHITSU sculptures are said "water-resistant". Is it okay to sit in the bathroom?
A11-3. All works are made for viewing purposes indoors (an environment similar to a living room, etc.) not to be installed bathrooms. Please enjoy them in an environment suitable for the characteristics of the material.
Q11-4. I am worried if my skin will not react because it is weak against Urushi lacquer.
A11-4. We will deliver fully solidified products in all works, but please be careful if you are sensitive to Urushi lacquer. Also, "Urushi rash" is not toxic (reaction by skin protein), so in general, mild symptoms will be naturally cured in about 10 days. If you have any serious disorder in daily life, please consult a specialist doctor. You may also contact us through the inquiry form (only for shopping customers).
12. Care for the Artworks
Q12-1. Please tell me about the warranty.
A12-1. We offer free repair for 3 years (additional shipping charge will be required) in all of the artworks purchased at TADAKURA. After 3 years, We accept repairs for a fee. Please check here for requests for defective products and repairs.
Q12-2. Is it possible to have the product repaired?
A12-2. We offer free repair for 3 years (additional shipping charge will be required) in all of the artworks purchased at TADAKURA. After 3 years, We accept repairs for a fee. Please check here for requests for defective products and repairs. Thank you for your cherishing.
Q12-3. Could you tell me a little more about the care?
A12-3. Please contact the inquiry form.
Q12-4. How the condition is it better to set?
A12-4. It is best to set by your consideration according to the material properties, and we think better to keep each product in a comfortable and un-extreme temperature and humidity condition like a living room or bedroom in general.
Q12-5. I am worried if my skin will not react because it is weak against Urushi lacquer.
A12-5. We will deliver fully solidified products in all works, but please be careful if you are sensitive to Urushi lacquer. Besides, "Urushi rash" is not toxic (reaction by skin protein), so in general, mild symptoms will be naturally cured in about 10 days. If you have any serious disorder in daily life, please consult a specialist doctor. You may also contact us through the inquiry form (only for shopping customers).
Q12-6. The KANSHITSU sculptures are said "water-resistant". Is it okay to sit in the bathroom?
A12-6. All works are made for viewing purposes indoors (an environment similar to a living room, etc.) not to be installed bathrooms. Please enjoy them in an environment suitable for the characteristics of the material.
13. The Consultation after your Purchase
Q13-1. I have a question about the work I purchased.
A13-1. Please contact us through the inquiry form.
Q13-2. Is it possible to have the product repaired?
A13-2. We offer free repair for 3 years (additional shipping charge will be required) in all artworks purchased at TADAKURA. After 3 years, We accept repairs for a fee. Please check here for requests for defective products and repairs. Thank you for your cherishing.
Q13-3. Is there a membership system?
A13-3. Please check here for member registration. Please let us know your precious opinion or other comments after your purchase through the inquiry form.
Q13-4. I found a product very similar to TADAKURA. Is this a real product?
A13-4. At TADAKURA, we manage all of the shipping information about works having appropriate logos and marks. We would appreciate it if you could let us know once before purchasing the applicable product (similar product). Besides, TADAKURA@iichi (iichi Co., Ltd. / Domestic sales only) and TADAKURA－EMURA Tadahiko (TSUGU TSUGU／kNot Perfect Co., Ltd. / Domestic sales only) are operated by TADAKURA.
Q13-5. Due to moving, I had to part with my work. Is it possible to resell?
A13-5. To the purpose of preventing unauthorized resale, We have decided as described here. Please check and contact TADAKURA once. We will reply to you after considering the circumstances.